ITC and Executive Order (EO) 14058 “Customer Experience”
All Executive agencies (5 U.S.C. 105) have a responsibility to manage customer experience and improve service delivery using leading practices and a human-centered approach, pursuant to Executive Order 14058 (“E.O. 14058”) on Transforming Federal Customer Experience and Service Delivery To Rebuild Trust in Government of December 13, 2021, and the 21st Century Integrated Digital Experience… Continue Reading ITC and Executive Order (EO) 14058 “Customer Experience”