Challenge
During Covid-19, the Social Security Administration’s (SSA) teleworking employees lost access to office fax machines, leaving employees without a way of sending or receiving fax traffic from customers.
Approach
Desktop Faxing uses Fax over IP (FoIP) and fax server software to route inbound and outbound faxes to and from the appropriate destinations using Microsoft Outlook. ITC used existing digital infrastructure to roll out the Desktop Faxing solution to over 1,200 Field Offices and Operations six months ahead of schedule while simultaneously training nearly 40,000 SSA employees and contractors.
