ChatGPT is already moving us all towards transforming how we think about work, automation, and content generation. 100 million users in five days! People are integrating the ChatGPT API with other APIs and developing novel use cases. Innovation is taking place (this is amazing!). Google, which was the driving force behind generative AI with their Transformer concept, has lost first mover advantage, but it isn’t going away anytime soon. Google just announced Bard.
ChatGPT represents the continuation of a paradigm shift – delivering state-of-the-art AI into everyone’s hands – not just the technologist. Where I’m thrilled to see change is from the lens of Work = Human + Machine. Just as calculators don’t reduce our need to understanding of math and computer simulations don’t absolve us of understanding, AI presents a new set of empowering tools that will allow us to tackle the bigger and more complex challenges in our path.
ChatGPT is:
- Excellent for basic introductory research
- Automating time-consuming work by generating templates, auto-responding to basic emails, job postings, outlines, etc
- Saves time from manually searching – e.g., sifting through StackOverflow because you can’t remember the syntax of a language you haven’t used in a while, needing a simple script or getting code suggestions in Copilot for well-solved coding problems with code prompts
- It is even improving with human directions with instructGPT
What we’ve learned through our initial tests and trials is that ChatGPT may get us closer to the answer – where we need to regear our approach is thinking ChatGPT provides the answer – critical thinking, particularly design thinking to ensure we’re asking the right questions to begin with – is where the magic happens.
What does ChatGPT think about ITC? We asked a simple question and provided our go-to narrative:
Can you reword the following to represent an innovative small business:
“We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact.
Founded in 2003, IT Concepts’ core values – customer-centricity, teamwork, driven to deliver, innovation, and integrity – ensure we work together to be the best, realize objectives, and make a positive impact in our communities. We intentionally created and sustain our ITC culture that embraces change, experimentation, continuous learning, and improvement. We bring our design thinking problem solving approach that challenges assumptions, prioritizes curiosity, and invites complexity to deliver innovative, efficient, and effective solutions.”
ChatGPT:
“At IT Concepts, we are dedicated to fostering a collaborative environment that drives long-term success and strengthens the bond of trust with our partners. As a customer-focused and innovative business established in 2003, we believe in utilizing our team’s expertise and unique problem-solving approach to overcome challenges and deliver impactful solutions. Our culture encourages change, experimentation, and continuous learning, allowing us to stay ahead of the curve and deliver efficiency and effectiveness through our design thinking approach. By prioritizing curiosity and embracing complexity, we aim to push boundaries and continuously improve. Join us in our mission to make a positive impact in our communities and achieve success together.”
At ITC, we love technology. I lead a whole team of innovators as our Chief Officer. Critical to our ability to provide innovation is Design Thinking (not a tool or technology!). While AI tools can help us with structure and consistent application of processes, by teaching Design Thinking, ITC ensures that our customers receive our human-centered approach with customer research, user experience, prototyping, and journey mapping – at the forefront. We then apply our creative solutions, using tools and technology like ChatGPT, to solve challenges for our 18 Federal customers.
Stay tuned as I discuss the navigation challenges of the rapid adoption of AI tools in Part 3!
